PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
1. General
This document explains the return policy of Horner APG, LLC. - Advanced Products Group, herein after referred to as "HE-APG" and customers, both primary and secondary customers. The basic HE-APG Limited Warranty reads in part that HE-APG warrants to the original purchaser that the product manufactured by HE-APG is free from defects in material and workmanship under normal use and service. The obligation of HE-APG under this warranty shall be limited to the repair or exchange of any part or parts which may prove defective under normal use and service within two (2) years from the date of manufacture or eighteen (18) months from the date of installation by the original purchaser whichever occurs first.
2. How to Return Materials to RMA Department via Fax
Contact Information
Fax Number:
(317) 639-4279
RMA Return Procedures
1. Any materials to be returned to HE-APG purchased through the Horner online store, must be accompanied by an RMA (Return Materials Authorization) Number, which is issued by HE-APG. You can download an RMA form at this link: http://www.heapg.com/RMAform.pdf Fill out an RMA request form and fax it to the Webstore RMA department. Before an RMA is issued it is important to provide complete details on the request form.
2. Any product returned without an RMA number on the outside of the package will be refused and returned to sender unopened.
3. If a failure analysis is requested there will be a US$50 charge.
Restrictions
Unless noted otherwise, the following restrictions apply:
1. The customer is responsible for all shipping and related charges to return the materials to HE-APG. This includes but is not limited to custom fees, duties, and special handling.
2. Once an RMA number is issued, it is in effect for 30 days of issue.
Note: If the RMA with product has not been received within the 30-day time period, the RMA is canceled, and any receipt of products against that RMA may be refused.
3. Guidelines for Return for Credit/Repair and Return
Products that are returned to HE-APG for replacement or repair and then are to be returned to the customer are subject to the following guidelines:
The warranty for HE-APG products covers material and workmanship for products , which fall within the warranty time. Any product that has been subject to abuse or damage from improper use or care is not covered by warranty.
For Repair and Return:
A. For non-warranty repairs, the RMA department will send a quote by email message to the customer designated on the RMA. (Note: Secondary customers [such as an OEM purchasing through a local distributor] must be included on the information requested on the initial RMA Form.) Written authorization must be obtained by the RMA Department before repairing the unit unless pre-authorization is made.
B. Return shipping charges are the responsibility of HE-APG if covered under warranty, and HE-APG will cover shipping back to customer using the same method by which the product was received by HE-APG (For example, if HE-APG received products overnight, it will ship overnight; if products are received surface, HE-APG will ships surface).
C. A minimum of $95 will be charged for each product that is not covered by the warranty regardless if a repair is requested or authorized by the customer.
D. A fixed charge of $95 per unit is added for a request for a one-day turnaround, expedited repair and return. The fee is waived for warranty items.
Return for Credit:
Products that are returned for credit within the warranty period are subject to the following guidelines:
A. The original purchase order number or the HE-APG invoice number/online store order number must be provided with the RMA number and the returned materials.
B. Any materials returned for credit more than 90 days after the date of sale incur a minimum restocking charge equal to 20% of the original purchase price (per HE-APG invoice).
Send Returns to:
Horner APG, LLC. , Webstore RMA Department
59 S State Ave.
Indianapolis, IN 46201
CopyrightThe entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Horner APG. The collective work includes works that are licensed to Horner APG. Copyright 2009, Horner APG ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Horner APG or purchasing Horner APG products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Horner APG or to purchase Horner APG products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Horner APG. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
TrademarksAll trademarks, service marks and trade names of Horner APG used in the site are trademarks or registered trademarks of Horner APG
Warranty DisclaimerThis site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Horner APG disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Horner APG does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Horner APG does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of LiabilityHorner APG shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Horner APG has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical ErrorsIn the event that a Horner APG product is mistakenly listed at an incorrect price, Horner APG reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Horner APG reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Horner APG shall issue a credit to your credit card account in the amount of the incorrect price.
Term; TerminationThese terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Horner APG without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
NoticeHorner APG may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Horner APG.
MiscellaneousYour use of this site shall be governed in all respects by the laws of the State of Indiana, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Horner APG products) shall be in the state or federal courts located in Marion County, Indiana. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Horner APG products) must be commenced within one (1) year after the claim or cause of action arises. Horner APG's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Horner APG may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of SiteHarassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Horner APG or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation DisclaimerHorner APG does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Horner APG is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Horner APG reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Horner APG in its sole discretion.
IndemnificationYou agree to indemnify, defend, and hold harmless Horner APG, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party LinksIn an attempt to provide increased value to our visitors, Horner APG may link to sites operated by third parties. However, even if the third party is affiliated with Horner APG, Horner APG has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Horner APG. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Horner APG seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
